Auto Payment Policy
Requires a two week notice of cancellation – email to firstname.lastname@example.org or via writing is acceptable. Your card on file will be charged the Sunday before the month program begins, unless otherwise agreed upon with Cave CrossFit. Cards should be kept up to date on your enrollment profile. Any refunds agreed to after an auto payment has run will be credited less a 10% merchant services fee reimbursement.
|2013||1st DAY OF CLASS||AUTO PAY RUN DAY||AP 2WK DEADLINE FOR COMING MONTH|
|JANUARY||JAN 7th||JAN 6th||JAN 20th|
|FEBRUARY||FEB 4th||FEB 3rd||FEB 17th|
|MARCH||MAR 4th||MAR 3rd||MAR 17th|
|APRIL||APR 1||MAR 31st||APR 14th|
|GYM CLOSED FOR SPRING CLEANING APRIL 28-May 5th|
|MAY||MAY 6th||MAY 5th||MAY 19th|
|JUNE||JUNE 3rd||JUNE 2nd||JUNE 16th|
|JULY||JULY 1st||JUNE 30th||JULY 14th|
|AUGUST||JULY 29th||JULY 28th||AUG 11th|
|SEPTEMBER||AUG 26th||AUG 25th||SEP 15th|
|OCTOBER||SEP 23rd||SEP 22nd||OCT 6th|
|NOVEMBER||OCT 21st||OCT 20th||NOV 3rd|
|"Week of Giving", Nov 25th-Nov 29th (Not Included in December Billing Cycle)|
|DECEMBER||NOV 18th||NOV 17th||DEC 1st|
|CLOSED FOR HOLIDAY DEC 22th-Jan 5th|
Missed Class/Make-Up Policy
If you miss a class, you can make it up under these guidelines:
1. You missed for a good reason (sleeping in is not a good reason)
2. You notified your coach ahead of time or that day before class.
To make up a class:
1. You must get approval from your coach to make up your class in their or another coach’s program
2. You may not drop into a sold out class
Class Credit Policies
Important: In most cases, missed class credit(s) should not rollover into the next month – it should be taken within that month’s program. Exceptions will apply as deemed fair due to issues such as injury or a significant number of approved class credits.
1. Two or less class credits must be made up in the month in which they were provided
2. Three or more must be used within 60 days from which they are provided.
Transferable Class Credits
If you are no longer able to attend class and have approved class credits, you may transfer it to a family member.
See the more formal contact online when purchasing a contract or package. In summary, there are no refunds and you can put a freeze on your account only one time during the duration of your contract, and the freeze can last no longer than 90 days.
Lost/Stolen Item Policy
Cave CrossFit can not be held responsible for the loss or theft of personal items left in the gym or in the car parked on our premises.
Refunds will be provided due to permanent disability or permanent relocation. Refunds will not be given under any other circumstances. Credits are possible, but please see the notes on class credits above. All refunds are subject to a processing fee.
Personal Training Sessions
Sessions must be cancelled at least 12 hours prior to appointment otherwise the session will be fully charged without the ability to make it up.